TMI - Service Animals

The world-renowned tool that enables managers and their team members to make the most of their individual service personalities to maximise their organisation’s service experience.

How Service Animals™ can help you
and your organisation

  • Loved the world over

    It has been tested with teams from a wide range of industries across every continent in the world except Antarctica!

  • Easy training

    It's easy to understand, easy to coach and easy to embed.

  • Get going in minutes

    With a high emphasis on stickiness and practical application, teams are able to improve the service they give their customers within minutes.

  • Personal Development

    Because the tool is focussed on the individual, everyone feels the tool helps them become personally more effective in all aspects of their life.

  • Perfect for teams

    As a manager, you can quickly see the best way of structuring, briefing, communicating with and recognising your team members.

Try it out in 3 minutes

Welcome to our free Service Animals™ mini-questionnaire. It should
take you no longer than 3 minutes to fill out the following questions
and get a glimpse of what service animal you might be.

1/13 questions

How fast do you speak?

How do you prefer to dress?

What do you want to be appreciated for?

Your results

According to the answers you have given us, you are a... PANTHER

Before we give you an overview of what this means, a little health warning:

  • This is not about labelling or stereotyping you. It is about highlighting the characteristics that you are most likely to display when interacting with others especially in service situations.
  • This is about the way you communicate and display service behaviours. It is not about your attitude or motivation.
  • Also bear in mind that you only completed a short questionnaire so the level to which you display these characteristics is not reflected. Click here to find out more about our in depth survey.
  • You may have become very adaptable in your service capacity and so your ‘true animal’ may be a little hidden to yourself and others. This in itself is no bad thing. Don’t forget though that when under stress, you are most likely to revert back to your underlying characteristic so it is important to understand what that is and how this can come across.
  • And finally, we just wanted to assure you that no animals were harmed in the making of this questionnaire.

Panther

Phew – you’re fast! You talk fast, you walk fast, you make fast decisions and you are really efficient.

You are what we call a ‘forward-leaner’. Either literally – because your body language sometimes leans a little more forward than others. Or in other ways – you like to look to the future – for solutions rather than look backwards.

Peacock

Wow – who turned the lights on? Yes – you do light up a room! Your energy and passion is infectious. We can’t keep you down. You’re colourful in more ways than one. Given a chance, you like to wear brighter colours but you’re also a vibrant character. There’s no two ways about it – you are a fun person to have around!

You’re a “jump in – look later” person. You like thinking on your feet. And whilst it is a cliché for some – you genuinely love people and have an ability to connect with almost anyone. You have no problems talking to strangers. In fact, that’s one of the highlights of your job.

Dolphin

What can we say – everyone loves a Dolphin. You are warm and friendly and you genuinely seem to care about people.

Your friendliness is a harmonious and ‘quiet’ one which puts people at ease. People feel close to you and feel they can open up to you easily. You really want to understand how others are feeling and are particularly sensitive to their needs.

Owl

We’ve re-read this several times to make sure there are no typos because out of all the animals, you embrace perfection the most.

Your customers know where they stand with you. If you say you’ll call them by 5pm – that’s when you’ll do it. That reliability is hard to come by and good to have.

You like to look people in the eye when you talk to them and are not afraid for your voice to be heard. When you give information it is clear and brief. Your customers will feel you are really in control and confident in the information you give them.

Your level of control can sometimes be a teensy bit intimidating to people. They might worry about asking you too much because they don’t want to look stupid in front of you. (Even your customers!)

You can ‘cut straight to the chase’ which is great when things are urgent, but sometimes customers would like to see your soft underbelly. (After all, Panthers do have their cuddly bits!) And sometimes customers may feel that you haven’t listened as well as you might have done. That can be because you are focussed on solutions whereas they may need a little more emotional empathy.

Intrigued? That’s just the start. Click below to find out more including how to get a more in-depth analysis of your style using our comprehensive question set as well as how you and your team can work more effectively to provide world class service experiences. 

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You’re likely to know a lot of people in your organisation – after all you believe it’s often not what you know but who you know! You like words and indeed you’re not afraid of being heard. (Some people might say you like the sound of your voice, we couldn’t possibly comment!)

You ‘wear your heart on your sleeve’ which means you definitely show the ‘authentic you’ but some people might feel you ‘share’ a little too much. (We should know! We hear TMI can stand for Too Much Information!)

Your ‘tell it like it is’ style might be a little off-putting for some who might prefer a little bit more tact and diplomacy. Detail is not your best friend and some people may feel you don’t get to the point quite as quickly as they would like. You almost always prefer the ‘people’ things rather than the ‘task’ things which mean you might avoid the latter or at least leave them to the very last minute.

Intrigued? That’s just the start. Click below to find out more including how to get a more in-depth analysis of your style using our comprehensive question set as well as how you and your team can work more effectively to provide world class service experiences. 

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Your customers will feel that you are generous with your time and that they don’t feel rushed when talking to you. Your voice is measured – some might even say soothing. And this sense of not feeling rushed extends to how you walk and your body language in general. You are likely to be a little more relaxed in pace and stance.

You never hog the spotlight and if anything can hide your strengths. Instead, you are skilled at encouraging others. Compassion is your watchword. Your desire to please can mean that you are less forthright with your own opinion. This is a shame because you have some great ideas and sometimes your colleagues and customers would like to hear them.

Your biggest fear is confrontation. From a service point of view, this means that you can be reluctant to nip a complaint in the bud and tackle it quickly. You can sometimes phrase things a little indirectly and so customers may not be totally clear about what you are either trying to ask of them or say to them. Because you are such a ‘people’ person – you can take things personally. You might find someone with less tact than you downright rude. And you can hold onto that feeling for a while.

Intrigued? That’s just the start. Click below to find out more including how to get a more in-depth analysis of your style using our comprehensive question set as well as how you and your team can work more effectively to provide world class service experiences. 

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You have a tendency to be quite quiet and speak less. When you do speak it is likely to be at a lower volume and slowly. In fact, Owls quite often continue to think while they speak, so their speech can be peppered with pauses. Your body language is fairly low key and your manner is often fairly neutral – some might even say passive.

Whilst you would not necessarily be described in the first instance as a ‘people person’ – especially compared to Peacocks and Dolphins, your customers and colleagues would say that you are always treat them fairly. You love data. (Or at least that’s what 72% of you say! – sorry, we just couldn’t resist.) You embrace standards which is great at driving consistency but some of your customers may feel that this makes you a little inflexible.

One thing to be aware of - although you are likely to be punctual, sometimes your desire for quality means that you can be late for deadlines. You would never say it’s better to have something 80% done but on time. Because you tend to keep your feelings to yourself, some people might think you come across as a little detached. Your customers may not see that you care – even though you do.

Intrigued? That’s just the start. Click below to find out more including how to get a more in-depth analysis of your style using our comprehensive question set as well as how you and your team can work more effectively to provide world class service experiences. 

Find out more